bringing faq

  • how do I know what price to give to my item?
  • how do I know what to charge for postage & packing (P&P)?
  • how do I package a bulky item?

    • see ‘how-to’ do postage & packing.

      if your item is very heavy and bulky you can offer your item for sale with the 'buyer collects' option and the buyer will then collect the item from you.

  • do I have to attach a photo to my advert?

    • no you don’t, but you’re more likely to sell an item with a photo.

  • how do I upload my photo?

    • transfer your photo(s) from your camera to your computer via your USB cord and then you can upload photos directly to your advert - we suggest you name the photos and place in a folder first so you can find them easily.

  • how much does it cost to put a photo on my advert?

    • uploading a photo from your computer is free.

  • how many photos can I put on my advert?

    • you can have up to 6 photos per advert.

  • why do I have to register as a “business bringer”?

    • acknowledging that you are a “business bringer” makes no difference to the advert or sales process. beansprog is legally obliged to show when a seller is a business-operator.

  • my item has been bought, when will I receive the money?

    • beansprog relies on bringers dispatching items QUICKLY (posting within 2 days or arranging collection within 10 days) and buyers notifying us as soon as they have received/collected their items so we can credit your account.
      however, if a buyer doesn't inform us that the item hasn't arrived/been collected or doesn't respond to our enquiries, then after 10 days we'll credit your account.
      when beansprog credits your account it can take up to 3 working days for the money to appear on your bank statement.

  • I have dispatched my item, when will I receive the money?

    • please see the answer above which explains the process and how long it takes.

  • why do I need to get proof of postage?

    • bringers are responsible for their item until it has been received/collected by the buyer.

      proof of postage is vital in the unlikely event of an undelivered item. If an item is being collected, then the bringer should get a confirmation of collection ( a signature from the buyer when collected).

       

  • why do I have to provide my bank details? are they safe?

    • in order to sell items, beansprog needs your bank details so we can pay you directly when your item has been bought.

      when you sell something on beansprog, we want to ensure that the process is as safe as possible for both bringer (you) and buyer. therefore when an item is bought, beansprog holds the money in the beanbank until the item has been received by the buyer. at that time, beansprog credits the money directly into your bank account, minus our commission (10% of item price).

      yes, your details are safe. the pages where your bank account details are entered or shown (at point of registration and in “my account”) are secure. this is shown by the https:// in your browser bar. all bank account details are held on our secure server 

  • can I change my advert- e.g. improve it, change the price, change or add photos?

    • yes, you can do all these things and more from ‘my account’ in the ‘view & change adverts’ section.

  • why has my advert been deleted?

    • when your item is bought your advert will automatically be removed.
      however, if your item hasn't been sold but your advert has been deleted it may have been considered inappropriate and therefore removed by the beansprog team who actively police the site. in the event of this happening, the beansprog team will contact you by email.

  • what is the 'auto-renew' function for business bringers?

    • this is a time-saving function for business bringers.  if you're a business bringer and have a number of identical items to sell then, rather than create a new advert each time you make a sale, you can choose to automatically renew (auto-renew) the advert up to ten times.

      if you change your mind or your stock levels you can adjust the number of times you wish to display the advert in 'my account' then 'view & change adverts' and 'edit advert'.

       

       

  • can you explain the process for P&P (postage) or ‘buyer collects’?

    • you can offer your item(s) for sale with one of the following delivery options:

       

      1) P&P only (postage)

      2) provide both postage & ‘buyer collects’ options

      3) ‘buyer collects’ only

       

      option 2 allows the buyer to select either the postage or the ‘buyer collects’ option at the point of checkout, and you'll be notified of their choice by email (and text if registered) when the item is sold. 
      to offer an item with ‘buyer collects’ you only need provide your town and postcode, which is displayed on the advert.

      items must be collected within 10 days of purchase and we give you the buyer’s contact details and the buyer your contact details to arrange the collection.
      if an item is being posted it must be dispatched within 2 days of purchase. 

  • I can't get in touch with the buyer to arrange collection - what should I do?

    • please keep trying! the buyer also knows they must collect the item within 10 days of purchase. if 10 days after purchase the buyer hasn’t confirmed that they've collected the item or notified us of a collection problem, the beanbank will automatically credit your account with the money for the item.
      you can also email us at helpme@beansprog.com

  • what items can I sell on beansprog?

    • beansprog welcomes baby and kids stuff up to approximately 7 years of age and there's also a section for maternity related mums items!  if you aren't sure if your item is suitable please email us at helpme@beansprog.com

  • I want to offer personalised items on beansprog, how do I do this?

    • please email us at helpme@beansprog.com explaining what items you want to offer for sale and we'll email you all the information you need to include in your advert.

  • I've sold an item on beansprog but it's no longer available, what do I do?

    • please email us straightaway at helpme@beansprog.com we will then contact the buyer and refund them their money.  at this point PLEASE check that any other items you have advertised on beansprog are still available for sale. 

buying faq

  • do you store my credit card details? are my credit card details safe?

    • beansprog doesn't store any credit or debit card details.
      beansprog’s payment facility is provided by PROTX, which assures you the safety of your details. for more detailed information please visit the PROTX website.

  • what is a “business bringer”?

    • this item belongs to a person operating a business rather than a private sale. this makes no difference to the advert or sales process, but we are legally obliged to show that the seller is a business-operator.

  • can I contact the bringer to ask them more questions before buying the item?

    • on beansprog buyers can't contact bringers directly about an advert.  we've tried to make adverts as comprehensive as possible to help you make informed decisions. however, if you're interested in an item and want to know more information please email us at helpme@beansprog.com and we will contact the bringer on your behalf.  if you think we can improve the format or content of our adverts, we'd love to hear from you at tellus@beansprog.com

  • if I buy an item that will be posted, can it be delivered to a different address from the one which I’ve registered with beansprog?

    • yes, you can get the item you have bought sent to any address you choose as long as it is still in mainland UK (not including ROI and Channel Islands).

  • I can’t get hold of the bringer to arrange collection - what should I do?

    • please keep trying! the bringer also knows that the item must be collected within 10 days of purchase. If there is a problem making contact or organising collection, 8-10 days after purchase you will have the option to mark the item with a pink flag in ‘my account’, which notifies beansprog that there is an issue. 
      the beanbank doesn’t release the money for the item UNTIL  you register the item as collected in ‘my account’ OR if we have not heard from you 10 days after purchase. 
      you can also email us at  helpme@beansprog.com 

  • I have agreed with the bringer to a collection date more than 10 days after purchase – what should I do?

    • please email us as soon as possible at helpme@beansprog.com  with the date of collection and item ID so we can update our records.

      this is really important as if we don’t hear from you 10 days after purchase we will assume collection has taken place and pay the bringer.

  • I've contacted a bringer to arrange collection but they've told me the item is no longer available, what do I do?

    • please email us as soon as possible at helpme@beansprog.com forwarding on to us the email from the bringer explaining it's no longer available.  the beanbank will refund you the money for the item. 

  • I've bought an item and can see in 'my account' it's not been dispatched yet, what should I do?

    • sometimes (despite reminders from us) bringers dispatch items and forget to register this in 'my account' so you may still receive it.  BUT if you still haven't received it 8 days after purchase then between days 8 and 10 you will have the option to mark the item with a pink flag in 'my account'.  the pink flag notifies us there's an issue, which we can then follow up with the bringer and find out where the item is. 
      when the pink flag has been activated the money for the item is safe in the beanbank and isn't paid to the bringer UNTIL you register the item as 'received' in 'my account'. 

general faq

  • what age range does beansprog cater for?

    • beansprog is perfect for baby and kids stuff up to approximately 7 years of age but please remember there is also a section for mums!

  • how do I contact beansprog?

    • you can email us day or night and we'll answer all emails within 48 hours. please use the email addresses shown here OR fill in the 'contact us' form which can be accessed at the bottom of each page. 

      info@beansprog.com – general enquiries
      helpme@beansprog.com – feedback and comments, questions relating to advert posting or transactions (please include the advert UNIQUE ID where applicable)
      business@beansprog.com – if you want to talk business with us

       

  • I’m going on holiday – what should I do?

    • if you'll be unable to dispatch your item straightaway if it's bought, please suspend your advert in ‘my account’ in the ‘view & change adverts’ section.
      if you suspend your advert indefinitely please don’t forget to set your advert live again when you get back!

  • my mobile number has changed – what should I do?

    • please go to ‘my account’ and change your number in the ‘my contact details’ section.

  • will I have to leave feedback or “rate” the bringer or buyer of my item?

    • no, rating a bringer or buyer is not a feature of beansprog.
      beansprog does encourage and welcome feedback about your experiences using beansprog.com – please email us at any time on helpme@beansprog.com

  • how do I close my beansprog account?

    • please email us at info@beansprog.com requesting that we close your account.  we'll remove all details of your account and send you confirmation of this by email.

  • why do I have to add my mobile number when registering on beansprog?

    • we send FREE emails and text messages to bringers and buyers to keep you informed of your 'bring' and 'buy' items - we know you can't always get to your emails but usually carry your mobile, so a free text will alert you to check your beansprog account as soon as possible.  we will only send texts specific to YOUR items and the texts don't need a response. 



for any other questions please email us at helpme@beansprog.com